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Zendesk Support Assistant
https://catalogartifact.azureedge.net/publicartifacts/24233650.fa1811e8-de61-42ff-9e94-c5acb691193f-3722ec6a-535c-4fc7-b32c-9fb987ac54d9/image2_zendesklogoicon147198.png

Zendesk Support Assistant

par Zendesk Inc

AI-powered support assistant for Zendesk agents to view and update tickets directly within Microsoft

Zendesk Support Assistant is built to allow agents to work directly within Microsoft tools, empowering them to efficiently view and update Zendesk tickets without leaving their workflow. Using natural language conversation powered by AI, agents can quickly access ticket details, add comments, and manage ticket status to resolve customer issues faster.

Key features include:

  • Search and retrieve tickets by ID, subject, assignee, or user

  • Create new tickets and add comments or notes

  • Update ticket status, priority, assignee, and tags

  • List tickets assigned to the agent, their group, or other users

  • Apply macros and manage saved views for efficient ticket handling

  • Access and manage related IT assets

  • Search and suggest relevant Zendesk knowledge base articles

  • Interact naturally using AI-powered conversation within Microsoft Teams

Zendesk Support Assistant helps agents stay productive by keeping all essential ticket management capabilities right at their fingertips inside Microsoft 365 and Teams.

If your company does not have a Zendesk account, you can

sign up for a Zendesk trial here.

Before using Zendesk Support Assistant, please review our

Privacy Policy and

Terms & Conditions.

Fonctionnalités de l’application

Lorsque cette application est utilisée, elle
  • Peut envoyer des données via Internet
  • Cette application peut accéder aux informations personnelles contenues dans le message actif, dont les numéros de téléphone, les adresses postales ou les URL. Les autres éléments dans votre boîte aux lettres ne peuvent pas être lus ou modifiés. Passez en revue la politique de confidentialité du développeur pour plus de détails sur la gestion et le traitement des informations personnelles.

Vue d’ensemble

https://catalogartifact.azureedge.net/publicartifacts/24233650.fa1811e8-de61-42ff-9e94-c5acb691193f-3722ec6a-535c-4fc7-b32c-9fb987ac54d9/image1_MSMPBulkUpdatewithmacro1.png
https://catalogartifact.azureedge.net/publicartifacts/24233650.fa1811e8-de61-42ff-9e94-c5acb691193f-3722ec6a-535c-4fc7-b32c-9fb987ac54d9/image3_MSMPHelpCentreUpdatetickitswithusefullinks1.png
https://catalogartifact.azureedge.net/publicartifacts/24233650.fa1811e8-de61-42ff-9e94-c5acb691193f-3722ec6a-535c-4fc7-b32c-9fb987ac54d9/image0_MSMPHowmanyticketsinaviewSLAbreachNotupdate24hours1.png

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