Entell, the connection between your organization and your customers

Looking for an easy and efficient way to communicate with your customers? With Entell you integrate WhatsApp Business and VoIP telephony directly into Microsoft Teams and manage your customer communications from a single platform.

The challenge

Customer communication takes place across several channels, often in separate environments. WhatsApp conversations tend to stay with individual employees, while with telephony you often only see that a call took place, without any further context. Context becomes fragmented, making it difficult to keep track of each customer.

The solution

With Entell, customer communications belong to the organization, not the individual employee. Your team works from the familiar environment of Microsoft Teams. Messages and calls can be assigned so responsibility is clear and colleagues can take over where needed with customer details and contact history close at hand. Routing and automated replies take care of routine work.

WhatsApp

Customers send WhatsApp messages to your organization's number, and your team handles those messages together. Conversations remain available to authorized employees, so the conversation history stays accessible to the organization.

VoIP telephony

Smart queues and call routes make sure every call reaches the right person. You call and answer from within Teams, with the matching customer details right in front of you.

One shared contact directory, all channels

The shared contact directory connects both channels: messages and calls come together under the same contact. For each customer, you can see previous interactions, the channel used and who handled them. This gives you one coherent view of every customer's interactions across WhatsApp and telephony.

Smart with AI

Entell summarizes ongoing conversations, so a colleague taking over can immediately see what's going on. Entell also identifies concrete follow-up actions, so they are less likely to be forgotten. And because Entell can analyze the sentiment of a conversation, you also see where extra attention may be needed. That means less time spent reviewing conversation history during handovers.

Integrated with Microsoft 365

Entell integrates with your existing Microsoft 365 environment and uses your existing users and groups. Within Entell you then decide who gets access and which permissions apply, optionally based on those Microsoft 365 groups.

Secure and manageable

Entell runs by default in data centers within the European Union. Entell can also be deployed inside your own Azure tenant, so the Entell environment and the associated customer data are managed within your own Microsoft environment. You can manage access to conversation history by team or individual user. Entell works in the Teams desktop app, in the browser and on mobile.

See it for yourself

Try the interactive demo at entell.com. No installation and no account required.

Important information

To use Entell you need an active Entell account. WhatsApp functionality also requires a WhatsApp Business account. Entell is available in Dutch and English.

Contact

We'd be happy to discuss how Entell can help your organization. You can reach us at +31 85 0 084 080 or via entell.com/contact.