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Zendesk Support for Outlook

par Zendesk Inc

(6719 évaluations)

Create and escalate seamlessly any email to a ticket in Zendesk Support

There are times when an email meant to be for support was sent to you or you would need to take an email conversation and create a support ticket out of it to handle your customer’s concern more efficiently and also collaborate with support team members. Zendesk Support for Outlook integration let you do this seamlessly by enabling you to copy any existing email including its attachments and create a ticket in Zendesk Support.

With just a few clicks you can create a new ticket in Zendesk from any email. Have control over the ticket by setting its status, type and priority to get the right attention needed from your support agents.

You will be prompted to log-in or create a Zendesk account during the initial use of the add-in.

Fonctionnalités de l’application

Lorsque cette application est utilisée, elle
  • Peut envoyer des données via Internet
  • Cette application peut lire ou modifier le contenu de tous les éléments dans votre boîte aux lettres, ainsi que créer des éléments. Elle peut accéder aux informations personnelles (le corps, l’objet, l’expéditeur, les destinataires ou les pièces jointes) dans tous les messages et tous les éléments du calendrier. Passez en revue la politique de confidentialité du développeur pour plus de détails sur la gestion et le traitement des informations personnelles.

Vue d’ensemble

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