Point of Contact AI

The AI customer engagement platform built natively on Azure and Teams

Point of Contact is your one-stop AI-powered messaging platform that deploys directly into your Azure subscription. Your agents work inside Microsoft Teams. Your stakeholders chat through an embeddable web widget with real-time AI responses. Your data stays in your own Cosmos DB, Key Vault, and AI Foundry project — never in a vendor’s infrastructure. Secure as it can be.

Why Point of Contact?

Teams-native agents & configuration— Agents manage all customer conversations without leaving Microsoft Teams. Thread queue, ownership, transfer, and admin all built in. No separate tool to purchase or train on.

Unlimited AI agents on every plan — Configure multiple specialized AI agents (sales, support, technical, onboarding) each backed by your own Azure AI Foundry project. Responses stream word-by-word via SSE for sub-second perceived response times.

Bidirectional AI-human handoff — AI handles routine inquiries 24/7. When human help is needed, the full conversation context transfers to a human agent. Agents can hand conversations back to AI for follow-ups, and customers can request a human at any time.

Customer-owned data — Deployed as an Azure Managed Application, all conversation data, user mappings, and configuration live in your Azure subscription. Point of Contact’s publisher access is limited to platform management and PII-stripped telemetry.

Single-tag deployment — Add a customer-facing chat widget to any website with one tag. Supports custom themes, domain whitelisting, and business hours display.

Platform Capabilities

• Multi-agent AI with real-time SSE streaming and Adaptive Card support
• Full agent console inside Microsoft Teams with chat queue, ownership, and transfer
• Bidirectional AI-to-human and human-to-AI handoff with conversation context preservation
• Embeddable chat widget with single script tag deployment and domain whitelisting
• Business hours awareness with offline agent display and email transcript delivery
• Azure Communication Services for real-time messaging across web, email, and SMS channels
• Cosmos DB-backed data storage with customer data sovereignty
• Azure Key Vault integration for secrets management
• PII-stripped telemetry with Application Insights integration
• Role-based admin access with Microsoft Entra ID authentication
• In-Teams admin console for platform configuration, user management, and embed key management
• Multi-tenant fleet management for ISV health monitoring and version control
• Azure Marketplace metered billing with four dimensions (conversations, seats, embed keys, AI agents)

Built for Regulated Industries

Point of Contact is designed from the ground up for organizations with strict data governance requirements. Because customer data never leaves the customer’s Azure subscription, the platform supports HIPAA, SOX, PCI-DSS, and FedRAMP compliance postures without requiring additional data processing agreements with the publisher. SOC 2 compliance is included on all plans, with HIPAA BAA administration starting at the Growth tier and FedRAMP readiness at Enterprise.

Pricing

Three plans with predictable, flat-rate pricing. All plans include unlimited AI agents and unlimited knowledge bases.

• Starter ($49/month) — 3 seats, web widget + email, Microsoft Azure framework compliant (SOC 2, HIPAA-ready, BAA, FedRAMP-ready, etc.)
• Growth ($99/month) — 15 seats
• Professional ($199/month) — 15 seats
• Enterprise (custom) — + custom channels + API, dedicated CSM + SLA, SSO

Professional services available for organizations that want expert guidance configuring AI agents, mapping process flows, and optimizing engagement workflows. Discovery, implementation, and optimization packages starting from $2,500.

Azure Services Deployed

Point of Contact deploys the following Azure resources into the customer’s subscription: Azure Communication Services, Azure Cosmos DB, Azure AI Foundry, Azure Key Vault, Azure App Service, Application Insights, and Microsoft Entra ID integration. Azure infrastructure costs are billed directly to the customer’s Azure subscription and are separate from the Point of Contact platform subscription fee.