Tame Box

Tame Box automatically labels, summarizes, and suggests replies for your support emails — directly in Outlook.

Tame Box is an Outlook add-in built for support teams who handle a high volume of emails every day — especially in:

• distribution and e-commerce, where order inquiries, shipping issues, and return requests pile up fast,
• and in professional services, where sales ops and client-facing teams manage long, complex email threads across multiple accounts.

Instead of reading every email to understand what it's about, Tame Box reads it for you — and tells you what to do next.

What Tame Box does:

• Labels your unread emails automatically into categories you define (e.g., Urgent, Bug, Refund Request, General Inquiry). This gives you an instant view of what needs immediate attention and what can wait — without opening a single email.
• Summarizes each email thread so your agent understands the full situation in seconds, without reading the entire conversation — critical when dealing with long back-and-forth exchanges common in distribution and professional services.
• Suggests ready-to-send replies adapted to the customer's request and your team's tone, so your agents respond faster and more consistently.
• Detects follow-up actions and events mentioned in emails (callbacks, deadlines, appointments) so nothing falls through the cracks.

How it works:

• Login and subscribe — get started with Tame Box in seconds.
• Configure your context once — describe your business, define your categories with colors and labels, set your reply tone.
• Scan and label your unread emails in one click — your custom color tags appear automatically across your inbox, giving you a clear picture of your queue before you open anything.
• Open any email — Tame Box analyzes it instantly in the sidebar and shows the summary, detected actions, and suggested replies.
• Pick a reply or act — send faster, escalate smarter, never miss an urgent request.

No email content is stored permanently. All processing is done via secure API calls.

Compatible with Outlook on Windows, Mac, and Outlook on the web.

To learn more about Tame Box, visit tame-box.com or contact us for information about setup and subscriptions.