Expo XT FortiVoice for Power BI

FortiVoice Expo XT is a Power BI Template App that transforms your FortiVoice call data into actionable insights. Install directly from Microsoft AppSource or your organization’s Power BI Service, connect your database, and start analyzing in minutes. Built for: - Call Center Supervisors: call volume, abandonment rates, agent performance - Telecom Administrators: queue utilization, trunk capacity, historical trends - Operations Managers: department-level demand visibility and staffing signals - IT Administrators: easy deployment inside your Power BI tenant Key benefits: - Ready to Use — install and connect to your FortiVoice data - Instant Insights — pre-built dashboards for volume, queues, and trends - No Custom Development — reports, measures, and visualizations included - Governed & Secure — runs in your tenant with existing access controls - Metropolis Supported — professional support from Metropolis Corp Included dashboards: - Trend Dashboard: hourly heatmaps, shift-based volume, KPI totals by direction - Queue Dashboard: abandonment, answered vs missed, busiest queues - Cradle to Grave: full call journey with Sankey flow - Historical Dashboard: day-over-day trends, user rankings, audit-ready tables - Department View: calls by department with data-quality visibility Competitive differentiators: - FortiVoice-Native — built specifically for FortiVoice CDR data - Power BI Template App — one-click install from your Power BI Service - Pre-Built Visuals — no dashboard design required - Enterprise-Ready — integrates with Power BI governance and security - Metropolis Expertise — backed by Metropolis telecom analytics experience