https://store-images.s-microsoft.com/image/apps.46426.a11e13a5-e27d-4ef4-87cf-0e4de2ebc9ea.c7696f78-74e6-4425-827f-3cb491f0542b.91aaaa0f-2dd7-40d1-b173-65b8ec830b75
Five9 UC Integration with Microsoft Teams
por Five9
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Five9 and Microsoft Teams modernize customer experiences with enhanced agent-expert collaboration
Modernize your customer experience and empower your agents by uniting the contact center with the rest of your organization.
Whether purchasing products or needing service, customers are increasingly demanding immediate resolution for more complex inquiries. When contact center agents cannot effectively receive support from back-office workers, organizations experience a decrease in productivity and damaged customer relations.
The Five9 Intelligent CX Platform UC Integration with Microsoft Teams transforms agent-worker collaboration with increased visibility, creating a delightful and intuitive calling experience for your customers and employees.
Whether purchasing products or needing service, customers are increasingly demanding immediate resolution for more complex inquiries. When contact center agents cannot effectively receive support from back-office workers, organizations experience a decrease in productivity and damaged customer relations.
The Five9 Intelligent CX Platform UC Integration with Microsoft Teams transforms agent-worker collaboration with increased visibility, creating a delightful and intuitive calling experience for your customers and employees.
Features:
- Agents can view a customizable, consolidated address book to identify Teams subject matter experts
- Bi-directional presence allows Five9 agents and Teams users to see real-time presence statuses such as available, busy, or Do not Disturb.
- Agents can easily click to call, conference, or transfer a call to any Teams user on-net, without incurring additional toll charges.
Benefits:
- Enhance collaboration within your organization
- Increase First Call Resolution (FCR), Customer Satisfaction (CSAT) scores, and Net Promoter Score (NPS)
- Enrich employee connections
Click the 'Contact me' button above to get started today.
De un vistazo
https://store-images.s-microsoft.com/image/apps.16053.a11e13a5-e27d-4ef4-87cf-0e4de2ebc9ea.d384cafa-17ec-4ff4-b3fc-aecee29fb82e.bcd51a0a-859e-462b-8492-2b556407d33c
https://store-images.s-microsoft.com/image/apps.47447.a11e13a5-e27d-4ef4-87cf-0e4de2ebc9ea.d384cafa-17ec-4ff4-b3fc-aecee29fb82e.1961e0fc-65a4-4af3-a314-b3f7ee170a7e
https://store-images.s-microsoft.com/image/apps.3739.a11e13a5-e27d-4ef4-87cf-0e4de2ebc9ea.075d8b6b-a802-47c2-8f56-40c7a03b6f4c.70a0fc5a-aba5-4c6a-a862-4f8e3846e770
