Teams Business and Call Centre Telephony

Voice Simplified’s focus is to design and build cutting edge, unified communications solutions that are easy to configure, cost effective and infinitely scalable. We provide a Microsoft Azure cloud-based Business Telephony and Contact Centre suite that fully complements the Office 365 Teams application.

Our target market is simply any business that wants to make a step change in their voice communications by moving to a Microsoft Teams collaboration-based approach. Our direct routing integration to Teams creates an immensely powerful communications platform able to make or receive voice calls from multiple devices anywhere in the world, providing a flexible alternative to traditional telephony solutions.

• Replace your existing PBX infrastructure, use Teams as your softphone and keep your existing VoIP/SIP desk phones all on our cloud PBX, giving users flexibility and choice with our multi-device feature.
• Provisioning of International, UK National, Non-Geographic telephone numbers and fibre internet circuits.
• A web portal to control all your telephony in one place, anywhere, anytime.
• Our telephony and call centre features include: intelligent call routing, interactive menus, queuing, call recording, agent monitoring, live call statistics, wall boards and screen pop functionality to complement web-based CRM applications
• Choose from our inclusive call packages or select traditional per minute billing
• Scalable from a single person business, up to large enterprise multi-location organisations, with offices in multiple countries.
• No long-term contracts, no upfront costs, no upgrade fees, only pay for the features you use, everything on a Pay as you go monthly subscription model.
• As a Telco and a specialist Microsoft Development Partner we offer services including: design, deployment, training and support.