Hitachi Solutions Order Management Suite

End-to-end web-based system with full order management capabilities and tight accounting, shipping, and inventory systems integration. Our solution enables businesses to consistently improve customer relationships and increase customer retention by delivering a truly personalized experience to B2B and B2C customers.

Overview

• B2B Order Management – Allows manufacturers and distributors to quickly and easily add an online sales channel; better manage orders, inventory, and pricing; and ensure higher customer value. 
• B2C Order Management - Provides retail customers with a convenient and responsive, omni-channel sales experience.
• Customer Portal – Adds the ease and convenience of a self-service business portal that allows B2B users to check invoices, make payments, and log customer service inquiries. 
• Order Entry – Allows B2B customer to easily manage multiple online stores and empowers CSRs to input orders, view customer history, and more right from their phone or tablet in the field.
• Payment Service – Provides a centralized and secure way for B2B and B2C clients to manage online payment processing for all their applications. 
• Other features
• Responsive omni-channel experience 
• Rich product merchandising 
• Promotions and loyalty programs 
• Customer self service
• Elevated customer service
• Empowered CSRs
• Simplified books and back-office functions
• Increased scalability and security

Highlights

• Proprietary order management solution built on Microsoft stack
• Integrated with Microsoft Dynamics and available in license purchase and SaaS options
• Microsoft AppSource Listed
• Currently over 100 storefronts active on the platform with over $10B in revenue processed

Hitachi Solutions offers deep industry expertise combined with decades of experience providing high-value solutions that deliver rapid return on investment. Our implementation methodology is designed to give you a faster, lower-risk implementation and rapid adoption through proven best practices.

Please contact Hitachi Solutions for more information on our full product suite.