HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service.

Key features

Featuring advanced tools like AI-driven help desk assistance, tagging, private notes, and canned responses, HelpDesk streamlines support workflows and guarantees fast, accurate responses, significantly saving time. It excels at managing email and mail overload with intelligent filtering and prioritization. HelpDesk ensures the highest standards of confidentiality and integrity for all interactions.

Known for its cost-effectiveness, HelpDesk is an essential tool for businesses of any size, both for small business and for enterprises, empowering agents to deliver outstanding customer service.

About us

HelpDesk is part of the Text product family - it is built by the team behind LiveChat, ChatBot, KnowledgeBase, OpenWidget and Text. Backed by over 20 years of industry experience, they created an AI-first customer service platform that helps support teams deliver faster, smarter, and more consistent customer experiences.

Free trial

If you are looking for a web help desk software, try free 14-days HelpDesk trial!

AI help desk software and ticketing system - HelpDesk

por Text