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Kurrent Cloud Advanced Support
por Kurrent
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Annual Kurrent Cloud 24x7 support with 2-hr P1 initial response target
SUPPORT SERVICE LEVEL OBJECTIVES (SLO): KURRENT CLOUD ADVANCED SUPPORT
P1: Within 2 Hours, Updated every 4 hours
Customer: Resources available 24x7. Ability to provide necessary diagnostic information.
Kurrent: Resources dedicated 24x7 until a resolution or workaround is in place as soon as is commercially reasonable
P2: Within 4 Hours, Updated every 1 Day
Customer: Resources available 24x7. Ability to provide necessary diagnostic information.
Kurrent: Resources dedicated 24x7 until a resolution or workaround is in place as soon as is commercially reasonable
P3: Within 1 Business Day, Updated every 2 Business Days
Customer: Resources available during Business Hours. Ability/willingness to provide/share necessary diagnostic information promptly.
Kurrent: Resources dedicated during Business Hours until a resolution or workaround is in place as soon as is commercially reasonable
P4: Within 2 Business Days, As information becomes available
Customer: Use tickets for the feature request and specifics on requested functionality.
Kurrent: Solid understanding of the Customer request documented in Kurrent systems for review by Kurrent Product Management.
P1: Within 2 Hours, Updated every 4 hours
Customer: Resources available 24x7. Ability to provide necessary diagnostic information.
Kurrent: Resources dedicated 24x7 until a resolution or workaround is in place as soon as is commercially reasonable
P2: Within 4 Hours, Updated every 1 Day
Customer: Resources available 24x7. Ability to provide necessary diagnostic information.
Kurrent: Resources dedicated 24x7 until a resolution or workaround is in place as soon as is commercially reasonable
P3: Within 1 Business Day, Updated every 2 Business Days
Customer: Resources available during Business Hours. Ability/willingness to provide/share necessary diagnostic information promptly.
Kurrent: Resources dedicated during Business Hours until a resolution or workaround is in place as soon as is commercially reasonable
P4: Within 2 Business Days, As information becomes available
Customer: Use tickets for the feature request and specifics on requested functionality.
Kurrent: Solid understanding of the Customer request documented in Kurrent systems for review by Kurrent Product Management.
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