ConnectLingua AI Translation

ConnectLingua.ai is an advanced real-time AI voice translation solution built to help contact centers deliver seamless multilingual support. With coverage across 70+ languages and 90+ dialects, our solution translates live calls with exceptional speed and accuracy.

This solution is designed specifically for Contact Centers and Global Support Teams who need to deliver high-quality, continuous support to a multilingual, global customer base.

ConnectLingua.ai helps solve critical contact center challenges, including limited multilingual agents, the high cost of traditional third-party interpreters, and the operational difficulty of scaling multilingual support teams during peak traffic periods and seasonal surges.

Key Features & Benefits:

• Dual AI Model Translation: Our proprietary dual-model AI translation approach delivers enterprise-grade accuracy, helping to ensure customer conversational context and intents are preserved throughout every conversation.
• Real-Time, Human-Like Voice: Move beyond robotic-sounding translation with a wide variety of natural voice options, ConnectLingua.ai delivers real-time translations that feel more human and conversational.
• Extensive Language Coverage: Instantly overcome language barriers with comprehensive coverage across 70+ languages and 90+ regional dialects.
• Adaptive CCaaS Scalability: Automatically manage unexpected call traffic surges and maintain reliable performance during peak hours and seasonal demand without infrastructure bottlenecks.
• Flexible Deployment: Seamlessly integrate into your existing architecture with full global support.
• Speak and Tweak: Equips agents with greater control to edit or refine their response before it is delivered to the customer.
• Agent Assist & Quick Replies: Equips agents with quick responses and pre-translated templated replies that help reduce average handling time and ensure consistent messaging.
• Generative AI Call Summarization (Add-on): Reduce Agent After-Call Work (ACW) with powerful Generative AI that automatically summarizes translated conversation data and logs it directly to your CRM.
• Pay-As-You-Go Pricing: Optimize your budget. Consume only the minutes your team needs and pay only for what you use.

Note: ConnectLingua.ai is available for free trial as a robust, ever-expanding toolkit for your support teams.