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Amdocs Customer Experience Suite (CES 25)

por Amdocs

AI-driven BSS/OSS with agile automation, modular design, open architecture, and flexibility

Whether you want to strengthen your digital commerce initiatives, introduce agentic experience to automate workflows, launch advanced 5G offerings and monetize your network, or introduce automated orchestration across networks and services, we have you covered.

Amdocs Customer Experience Suite (CES 25) provides telcos of all sizes the flexibility to introduce compact solutions with a digital-first approach and expand to premium, enterprise-grade solutions. The portfolio is designed to drive telcos’ B2C, B2B and B2B2x growth with a rich offering of products and platforms that can be deployed either as standalone, or in any combination, leveraging pre-integration and thousands of certified end-to-end flows and user journeys.

Amdocs Customer Experience Suite (CES 25) is comprised of the following:

  • Amdocs Customer Engagement Platform, built in partnership with Microsoft. This is a complete telco-verticalized CRM solution serving both the consumer (B2C) and enterprise (B2B) markets and delivering unified and omnichannel AI-driven customer journeys. The platform spans the entire customer lifecycle -- marketing, commerce, sales, ordering, and customer service -- and leverages the Amdocs Low-Code Experience Platform for accelerated introduction of new customer experiences, and rapid go to market for any product or bundled offering, over any channel, in real time and at scale. The platform also includes the next-generation configure-price-quote product, Amdocs CPQ Pro, which digitalizes the B2B sales processes and enables service providers to offer advanced enterprise services for all business types by leveraging GenAI capabilities.
  • CatalogONE, which enables service providers to quickly expand offerings beyond connectivity by supporting new pricing models, dynamic promotions, and diverse service bundles. With proven hyper-scalability and resilience, and featuring a cloud-native, microservices-based architecture, CatalogONE seamlessly integrates with existing telecom IT systems to serve as a unified source of product and service data for the telco’s consumer, business and government offerings.
  • Amdocs Freestyle Billing, a flexible cloud-native real-time billing solution powered by machine learning to enable personalized billing experience and facilitate the launch of innovative monetization models for advanced B2C and B2B digital services, including network assets monetization.
  • Amdocs Charging, which caters to a wide range of customer needs from over 200 million subscribers to under half a million. It empowers business users to swiftly respond to market demands and experiment with innovative pricing schemes and business models. It also enables network feature monetization, particularly in areas such as B2B2X, IoT, and API monetization
  • Amdocs Intelligent Networking suite, which advances service providers in their journey towards autonomous networks, supporting zero-touch self-operating networks through intent-driven, closed-loop management, connecting predictive assurance with inventory and orchestration, and leveraging comprehensive data to evolve towards an end-to-end digital twin of the service provider’s network and its overlaying services.
  • Amdocs MarketONE SaaS platform for managing and monetizing digital service subscriptions, with hundreds of pre-integrated leading digital merchant partners of all types. The platform enables resellers and service providers to rapidly launch new value-added services with a frictionless digital customer experience, strengthening customer acquisition and retention, while growing revenue beyond traditional telco services
  • Amdocs eSIM Cloud, a SaaS-based eSIM solution, which offers service providers a quick and easy way to start supporting eSIM devices and vendors so that they can rapidly launch and support new eSIM devices and services.

The suite also optimizes and automates service provider operations, by modernizing their IT and network stacks with cloud-native products built over the Amdocs Microservices Management Platform. The platform enables multi-cloud deployment, accelerated CI/CD process, AI-driven observability, hardened security and scalability, ensuring operators have the agility, speed and efficiency to quickly react to ever-changing market condition.

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