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Transform the human-driven process of categorizing incident severity based on complex scenarios into an automated incident severity classifier
HCLTech GenAI IT Incident Management Assistant Transform the human-driven process of categorizing incident severity based on complex scenarios into an automated incident severity classifier, powered by GenAI. IT incident Management Assistant is a solution that leverages the power of Azure OpenAI Service and other Azure services.
Salient Features include:
LLM agents using ReAct pattern (Reasoning + Action).
Improve accuracy of the result by adding examples dynamically.
Expose the App with API endpoint to facilitate testing and integration.
Efficiently classifies incidents referencing the Application Severity Classification doc.
Assesses details to determine severity.
Pinpoints suitable escalation points for timely and structured responses.
Our services for HCLTech’s Azure GenAI Advisory offering provide business advisory to help identify relevant Azure Gen AI use cases, analyze and shortlist most viable use cases for further experimentation and deployment on Azure.
Azure GenAI professional Services Approach:
Business advisory- Understand organization's needs & help identify relevant Gen AI use cases
Use Case to Biz Case- Understand the Perceived value & Effort (ROI) for use cases before putting into experimentation phase
Prioritization Roadmap- Analyze and shortlist most viable use cases for further experimentation and deployment
Deliverables:
• A list of Gen AI use cases to experiment with, keeping business outcomes in consideration. • Well-drafted business case documented with expected ROI. • Customer-aligned Decision/ Prioritization matrix to help prioritize use cases. • Prioritization of business cases and a roadmap to help with execution
Why HCLTech?
• 35 Year+ track record of joint innovation and delivery with Microsoft • HCLTech is a market-leader in Engineering and Industry R&D • Experience in delivering Analytics and AI Projects