https://catalogartifact.azureedge.net/publicartifacts/systemslimited1589804773133.triangulum-188b550e-eadc-4dfa-972d-e88c039746b5/b07d75cf-6d55-46d2-8f45-6c83ea5b96fc_280.png

Triangulum

por Systems-Limited

Triangulum is an outbound telemarketing AI voice bot that automates human-like customer calls

Triangulum is an outbound AI-driven telemarketing voice bot designed to automate customer outreach through natural, real-time conversations. It integrates with existing telephony infrastructure to initiate outbound calls, establishing SIP/RTP sessions with an Azure-hosted Voice Gateway that connects live audio to a GPT-powered Voice AI agent over WebSocket.

The solution generates human-like conversations in all major languages. It understands context, recognizes customer intent, manages interruptions, and handles objections dynamically during live calls.

Triangulum leverages campaign-specific knowledge bases to explain offers, respond to customer queries, determine call outcomes, and generate text-based transcripts for record-keeping and review.

Key Features

  • AI-Powered Outbound Dialer – Initiates automated outbound calls through enterprise telephony infrastructure for large-scale campaign execution.

  • Real-Time Generative Conversations – Uses advanced LLMs and GPT real-time capabilities to generate natural, human-like dialogue dynamically.

  • Multilingual Support – Engages customers in all major languages.

  • Intent Recognition & Objection Handling – Understands customer intent, manages interruptions, and handles objections with contextual intelligence.

  • Knowledge-Base Driven Campaign Execution – Explains campaign features and responds accurately using structured knowledge repositories.

  • Call Outcome Intelligence – Identifies conversation conclusions and determines next-best actions based on customer responses.

  • Enterprise-Grade Architecture – Integrates with telephony systems and supports SIP/RTP sessions, Azure-hosted Voice Gateway, and WebSocket-based real-time AI processing.

  • Automated Call Transcription – Generates text-based transcripts for compliance, quality monitoring, and analytics.

  • Lead Generation & Qualification – Captures, qualifies, and records leads through integration with other systems for further operations.

Business Benefits

  • Scalable outbound telemarketing operations

  • Reduced operational cost per call

  • Consistent and compliant customer engagement

  • Higher campaign reach and conversion potential

  • 24/7 automated outreach capability

  • Data-driven performance optimization

  • Improved lead qualification and follow-up accuracy