Provance ServiceTeam ITSM Enterprise

ServiceTeam® empowers IT to deliver modern, effective, and AI-driven intelligent ITSM utilizing Microsoft’s Power Platform as the foundation to deliver exceptional service. ITSM is evolving and platform matters, we are built on the best, providing market leading security, scalability and reliability offered by Azure and the Power Platform.

ServiceTeam ITSM Enterprise is a Certified Software Business Application for the Microsoft AI Cloud Partner Program.

Built in Power Apps and deployed in either a Power Apps or Dynamics 365 environment, ServiceTeam ITSM is designed for service-oriented organizations needing comprehensive ITSM capabilities.

Guided by ITIL best practices, the ServiceTeam family of Power Apps ITSM products take a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on the activities most important to you and your customers.

"VDE Services has been and continues to be heavily invested in Microsoft cloud-based platform products to run our business...(it) allows us to extend those investments in technology and people expertise to our IT service management operations. The concept of platform in today’s service management world provides a level of efficiency and savings not available from many vendors. Microsoft and Provance provide us with this critical advantage.” —Burkhard Strüder, General Manager of VDE Services. Read the Success Story

“After being hamstrung by a shared ITSM solution for many years, we identified that beyond our key considerations of flexibility, expandability, security and cost, it was undeniably important to have a new Cloud ITSM solution that we could manage and own in-house—easily implementing changes at will, as needed.” —Dawn Polain, Service Delivery Manager at the City of London and the City of London Police. Read the Success Story

"ServiceTeam ITSM has lots of options for developing the user interface that we need for our customer base. The technical staff is knowledgeable and professional, and problems get addressed quickly. Provance is also working to enhance ServiceTeam ITSM continuously...overall ServiceTeam ITSM is working for us...” Andy C., Commonwealth of Virginia

“We’re thrilled to offer the Provance ServiceTeam suite of IT Service Management and IT Asset Management products on Microsoft AppSource, enabling customers to remove data silos, make better decisions, and deliver exceptional support experiences. We appreciate trusted partners like Provance that embrace Power Platform and use Azure to align with the Microsoft vision to empower every person and every organization on the planet to achieve more.” - Yvonne Muench, Sr. Director - Marketplace & ISV Journey, Microsoft.

Pricing

Pricing is USD $65 per user, per month.

Learn and See More

Visit us at Provance.com for more info or contact us for a DEMO.

ServiceTeam ITSM Enterprise Capabilities:

• Incident Management
• Problem Management
• Request Fulfillment
• Change Management
• Exceptional reporting (Power BI and native views)
• AI with M365 Copilot and other AI enhanced capabilities
  
• Agreement/Contract Management
• Workflows & Automation Streams
• Productivity Panes - Communication and Guidance
• Ticket Time Capture
• Advanced Multi-Step Approvals
• Work Plans (Deployment Checklist)
• Impact Assessment Question Sets
• DevOps: Ticket Work Item Integration to Azure DevOps and Jira
• Knowledge Centred Service
• Recurring Procedures for Scheduled Ticket Creation
• Service Asset Configuration Management
• Service Catalog and Service Mapping
• Extensive Management Power BI Reports
• Customer Support Portal
• Search
• Ticket deflection
• Knowledge Articles
• Integrations Include - Entra ID, Intune, Azure Monitor, Defender, SCCM, SCOM, Graph, Azure DevOps, Jira, Solarwinds, N-Able N-Central, and more