ALVAO ITSM

IT Service Management built natively for Microsoft 365 — Service Desk and IT Asset Management on one platform, running on Azure and driven by Azure OpenAI and Copilot. IT teams get shorter queues, cleaner asset data, and processes that run without constant manual intervention. End users get help where they already work. Management gets a clear picture that IT is under control.

PINK Verified®. ISO 27001 and SOC 2 Type 2 certified.

Key benefits

• Resolve IT requests and track assets without switching between tools
• Deflect L1 tickets before they are created, using AI-assisted self-service
• Run inventory audits across sites without spreadsheets or chasing employees
• Automate onboarding and offboarding across IT, Finance, and Facilities
• Meet NIS2 and DORA requirements without a separate compliance process (EU users)

Key outcomes

• Less pressure on L1 support — users resolve common issues on their own
• Accurate asset data for budgeting, incident resolution, and change management
• Full audit trail across hardware, software, and requests
• Compliance readiness built into everyday work, not bolted on at audit time

Core capabilities

Service Desk

• AI agent on the self-service portal — users describe their problem in natural language and get answers without creating a ticket
• AI assistant for solvers — suggests assignment, surfaces knowledge base articles, and summarises content directly in the ticket
• Self-service portal and catalogue for easy ticket creation
• Teams and Outlook integration — users and solvers stay in Microsoft and raise tickets directly there
• SLA management and automated workflows via Power Automate
• Knowledge base with AI-powered search and contextual article suggestions

Asset Management

• Full lifecycle tracking — ownership, location, status, history, and warranty in one view
• Zero-touch management — automated object rules, scheduled inventory checks, notifications, and employee confirmation requests
• QR and barcode label generation and printing, with mobile scanning for audits (mobile and Zebra scanners)
• Microsoft 365 licence optimisation — identifies inactive and double-licensed users

Microsoft integrations

• Teams and Copilot — submit, track, and resolve requests in chat
• Intune — real-time data for computers, mobile phones, and smart devices
• SCCM — deeper usage and inventory context
• Power BI — built-in reporting and risk management templates
• Azure AD, Outlook, and Microsoft 365 — native setup, no custom connectors

Compliance and security

ALVAO maintains a full audit trail across assets and requests, with security scoring that cross-references your inventory against known threats and vulnerabilities. Risk management views and Power BI templates support NIS2 and DORA requirements. The service catalogue is aligned to current cybersecurity standards. ISO 27001 and SOC 2 Type 2 certified.

More about ALVAO

• Available in English, German, Spanish, French, Portuguese, and other major languages
• Fast implementation without a lengthy project
• Familiar Microsoft-like interface for easy adoption by admins and users
• Personal customer support — a real team ready to help
• Scalable licence model — extend ALVAO beyond IT to any department

Start with a free trial, explore in your own environment, or request a guided demo.