Customer Experience Oracle for Teams

Callifi transforms your Microsoft Teams call detail records into clear, actionable intelligence for IT administrators, contact center managers, and business leaders.

Connect once with admin consent and Callifi automatically ingests your Teams CDR data, stitches multi-leg calls into unified journeys, and makes them searchable and reportable — no data warehouse, no ETL pipelines, no manual exports.

Key capabilities:

• Call Journey Timeline — see every leg of a call (IVR, queue, transfer, voicemail) in a single chronological view, including who answered, wait times, and disposition.

• Live Dashboard — answer rate, average handle time, average speed of answer, IVR drop-off rate, and call volume trends — updated on each page load.

• Calls Log — filter by date range, direction, disposition, call type, and caller. Export all filtered results to CSV.

• Scheduled Reports — configure automated PDF or CSV reports delivered by email on a daily, weekly, or monthly cadence.

• Role-based access — owner, admin, manager, and user roles backed by Azure AD security groups. No separate user directory to maintain.

• Enterprise-grade security — all data stays within your Microsoft 365 tenant boundary. Authentication via Azure Active Directory. No passwords stored.

Callifi Customer Experience Oracle is built natively for the Microsoft ecosystem — Azure Static Web Apps, Azure Functions, and Cosmos DB. Your call data never leaves Azure.