CloudTalk: Calling & Contact Center for Microsoft Teams
por CloudTalk, s.r.o
Make and receive calls, manage contacts, and review AI call insights inside Microsoft Teams.
CloudTalk brings your call center into Microsoft Teams — so agents stay in one workspace for calling, contacts, and collaboration.
Make and receive CloudTalk calls, browse full call history, manage contacts, and stay status-synced — all without leaving Microsoft Teams. Requires CloudTalk Essential plan or higher.
Make outbound calls from Teams
Access CloudTalk's full dialpad directly inside the Teams sidebar. Choose your outbound number from a dropdown, or dial anonymously. Calls are routed through the CloudTalk Phone desktop app, which must be open on the same device to make outbound calls.
See your full call history
Browse your complete CloudTalk call history and call detail records — including recordings, call notes, and tags — directly inside Teams. No tab-switching needed.
Manage contacts without switching apps
Search, view, and edit contact details for both internal and external contacts from inside Teams. Keep information current without leaving your collaboration hub.
Send and receive messages from Teams
Use the Messages section of the CloudTalk CTI to send and receive SMS messages — without leaving Microsoft Teams.
Agent status syncs both ways
CloudTalk and Microsoft Teams presence update each other automatically. Change your status in Teams and CloudTalk follows — and vice versa.
Caller ID flexibility
Control how your business is presented by customizing the caller ID on outbound calls. Options include making anonymous calls, selecting from a dropdown of outbound numbers, or automatically assigning an outbound number.
AI-Powered Conversation Insights
Analyse recorded calls with AI to surface coaching opportunities, track communication quality, and improve team performance over time. Conversation Intelligence add-on required. Content is generated through AI analysis of recorded conversations.
Log in with Azure SSO
Authenticate using your existing Azure Single Sign-On credentials. No separate login required for Teams users already on Azure.
Dark mode supported
Reduce eye strain and improve the user experience with a sleek dark mode option.
Requirements and pricing
CloudTalk Essential plan or higher required. The CloudTalk Phone desktop app must be open on the same device to make outbound calls. Some features require specific add-ons or licences.
Why CloudTalk?
🌍 Global Scale: Instant local numbers in 160+ countries. Boost answer rates by 40% with local presence.
⚡ 10x Faster Outreach: Build dialer queues from Teams Contact Lists and power through leads automatically with Power or Parallel dialing.
🤖 24/7 AI Voice Agents: Handles routine inbound and outbound calls automatically, and log every call, even after hours.
🧠 Granular Analytics and AI Insights: Not only does it give you granular analytics, but CloudTalk also auto-logs Call Summaries, Sentiment Analysis, Topics and more directly into Pipedrive Activities.