Yooda Missed Calls
by Yooda S.r.l.
Gain full visibility of missed calls in your Teams Queue and easily schedule callbacks.
Yooda MissedCall is an innovative SaaS solution seamlessly integrated with Microsoft Teams Phone, designed to eliminate the frustration of missed calls and endless waiting times. The platform actively monitors incoming calls to Auto Attendants and Call Queues, instantly notifying operators via Teams channels when a call goes unanswered. Through the designated Teams Channel, operators can view all missed calls and call back the clients directly from the familiar Teams interface.
Who benefits:
- Organizations using Teams Phone who want to ensure every Teams Queue missed call is tracked and followed up.
- Customer service teams aiming to improve responsiveness and reduce lost opportunities.
- Businesses seeking to centralize call management and enhance operational efficiency.
Addressing customer needs:
- Eliminates the risk of missed business opportunities due to unanswered calls.
- Removes customer frustration caused by long wait times and lack of follow-up.
- Streamlines the callback process, allowing operators to manage priorities and availability.
- Provides managers with centralized oversight of call activity and missed call trends.
High-level architecture (SaaS solution):
Yooda MissedCall is delivered as a secure, cloud-based SaaS application. It integrates natively with Microsoft Teams, leveraging Teams APIs and standard security protocols. The solution monitors call queues and auto attendants, logs missed calls, and pushes real-time notifications to designated Teams channels. All management and callback actions are performed directly from the familiar Teams interface, ensuring scalability, reliability, and data confidentiality.