ToumAI Multilingual AI Assistants for Dynamics 365

ToumAI Multilingual AI Assistants for Dynamics 365 empower organizations to engage customers seamlessly across multiple languages, dialects, and cultural contexts. This SaaS solution integrates intelligent virtual assistants with Dynamics 365 WebChat to reduce drop-offs, enhance accessibility, and create natural, meaningful interactions throughout the customer journey.

Designed for businesses serving diverse audiences, ToumAI enables rapid deployment of AI assistants capable of understanding and responding in languages such as Moroccan Darija, Zulu, Swahili, Afrikaans, and other regional languages in EMEA (Flemish, Catalan, Georgian, Serbian...). These assistants integrate directly with Dynamics 365, ensuring they can address client requests efficiently while offering consistent experiences across websites.

Key features include:

- smooth escalation to human agents with context transfer,

- enterprise-grade Retrieval-Augmented Generation (RAG) for precise answers sourced from internal knowledge bases,

- and customizable conversation flows tailored to specific business needs.

ToumAI helps organizations deliver personalized, real-time guidance, automate onboarding messages, and improve customer satisfaction by reducing friction and providing relevant responses no matter the language.

""Our biggest challenge wasn’t volume — it was language diversity. Customers were reaching out in regional dialects our standard support tools simply couldn’t handle. We were losing engagement and frustrating users. This solution allowed us to finally support local languages at scale, without expanding our team, and deliver a consistent experience across every region."

With a simple pay-as-you-go pricing model based on interactions, ToumAI offers flexibility without long-term commitments or hidden fees, making it an ideal solution for businesses looking to elevate their customer engagement strategy.

Ready to transform your multilingual customer engagement? Book a live demo or start your free trial today.

Click the Get It Now button above or contact our sales team to see how quickly you can deploy your own intelligent multilingual assistant on Dynamics 365.