Broadvoice GoContact Integration for Dynamics 365

• Every Tab Switch is a Process Failure - The average agent switches screens six times per interaction. That's not a workflow, that's a workaround. GoContact embeds right into Dynamics so your agents handle every call without leaving the system they're already in.
• GoContact Lives Inside Dynamics - GoContact appears as a panel inside Dynamics. Agents log in, select their queue or campaign, and handle their calls, without opening another tab. Everything is captured automatically, right where they already are.
• Nothing Falls Through the Cracks - When a call ends, GoContact automatically saves the outcome, interaction details, and notes into the contact record in Dynamics. This way nothing gets missed, manually entered, or lost between systems.

• Call Panel - Dedicated GoContact panel inside your Microsoft Dynamics workspace.
• Call Handling - Manage inbound and outbound calls without leaving your CRM.
• Queue & Campaign Selection - Agents choose their queue or campaign at login and get to work immediately.
• Outcome Selection - Select wrap-up codes and log call outcomes as soon as a call ends.
• User Authentication - Agents log in quickly with role-based access controls already built in.
• Audit Trails - Every interaction is automatically tracked and logged for compliance.

We’re here to help!

New to Go Contact and not sure where to start? Need help installing? Get help by emailing us at support@broadvoice.com