Sky Support AI – Airport & Airline Concierge Platform
by Sky Support AI
Enterprise AI travel assistant improving airport customer experience and airline passenger support
Sky Support AI is an enterprise-grade, AI-powered concierge platform designed specifically for airports and airlines to enhance passenger experience and operational efficiency.
The platform delivers real-time, multilingual digital passenger assistance across airport terminals, mobile apps, kiosks, and digital touchpoints. Sky Support AI helps travelers navigate terminals, receive live flight and gate updates, access airport services, and resolve common issues without increasing call center volume or on-site staffing requirements.
For airport and airline operators, Sky Support AI provides a scalable AI travel assistant that reduces operational friction while enabling better visibility into passenger interactions, service demand patterns, and operational bottlenecks. The solution is designed for enterprise deployment, security, and seamless integration within existing digital ecosystems.
Key capabilities:
- AI-powered passenger assistance and virtual concierge services
- Real-time live airport navigation and wayfinding support
- Multilingual, always-on traveler engagement
- Intelligent AI agent workflows for common passenger inquiries
- Operational and passenger experience insights
- Secure, scalable SaaS architecture hosted on Microsoft Azure
Customer benefits:
- Improve passenger satisfaction without increasing staffing costs
- Reduce call center, help desk, and counter support volumes
- Provide consistent traveler support across digital channels
- Gain insight into passenger journeys and service bottlenecks
- Enable scalable, AI-driven customer engagement for airports and airlines
Enterprise deployment & procurement:
Sky Support AI is designed for enterprise buyers seeking to modernize airport and airline customer experience using AI while maintaining security, scalability, and operational control.
The solution aligns with Microsoft Azure Marketplace co-sell motions and supports joint engagement with Microsoft field sellers and partners for enterprise travel, aviation, and transportation digital transformation initiatives.
Enterprise customers commonly procure Sky Support AI through Microsoft Azure Marketplace Private Offers to accommodate customized deployment scopes, onboarding requirements, integration needs, and commercial terms specific to airport and airline environments.
Billing & support:
Sky Support AI subscriptions and billing are managed through Microsoft Azure Marketplace. Ongoing technical support, configuration assistance, and optimization guidance are provided directly by Sky Support AI.