Intalio Correspondence & Tracking System (CTS)

1. Empowering Kuwait’s Public and Enterprise Sectors with Secure, Automated Correspondence Management

Intalio Correspondence Tracking System (CTS), offered by ITS, is a robust, web-based solution designed to meet the demanding needs of Kuwait’s government entities and large enterprises. Automate, secure, and streamline all your incoming, outgoing, and internal communications, ensuring compliance, transparency, and operational excellence.

2. Solution Overview

• Purpose-Built for Kuwait’s Public Sector: Supports Arabic and English, aligns with local compliance and security requirements.
• Comprehensive Automation: From document capture and registration to workflow routing, archiving, and reporting.
• Enterprise-Grade Security: Multi-factor authentication, encryption, audit trails, and advanced access controls.
• Mobile & Executive Access: Responsive web interface and mobile app for on-the-go decision-makers.

3. Key Features

• Smart Capture & OCR: Scan, upload, and auto-classify documents in Arabic and English.
• Automated Workflows: Rule-based routing, delegation, escalation, and scheduling.
• Collaboration Tools: Internal/external broadcasts, comments, follow-ups, and notifications.
• Advanced Search & Analytics: Powerful search, delivery note tracking, dashboards, and KPI monitoring.
• Integration: Outlook connector, AI-powered chatbot, big data storage, and analytics.

4. Benefits for Kuwait Public Sector & Enterprises

• Regulatory Compliance: Centralized repository supports Kuwait’s legal and audit requirements.
• Enhanced Productivity: Automation reduces manual work and speeds up response times.
• Improved Service Delivery: Fast, accurate, and secure communication with citizens and stakeholders.
• Cost Control: Paperless processes and optimized storage reduce operational expenses.