AgentOS
by Infobip d.o.o.
Transform customer engagement with AI agents across every channel in real time with Infobip
Design, orchestrate, and scale intelligent customer engagement using agentic AI with MCP channel connectivity. Transform fragmented journeys into seamless, personalized interactions – no code, low code, and built for scale.
AgentOS provides a unified operating layer to coordinate AI agents, customer journeys, and omnichannel communications across the entire customer lifecycle. Move beyond scripted automation and deliver proactive, goal-driven experiences that adapt in real time to customer context and intent.
Build faster with modular, no-code/low-code components while maintaining enterprise-grade security, compliance, and scalability.
Innovate your engagement strategy with interactive, mobile-friendly channels:
- SMS
- MMS
- RCS
- Viber
- Messenger
- Push
- Voice
- LINE
AI Agents & Omnichannel Engagement
- Agentic AI Agents: Proactive, autonomous AI that acts as digital expert partners, going beyond reactive bots to drive goal achievement for customers and agents.
- Infobip MCP Agent Connectivity: Enable your AI agents to perform real operational tasks, send messages, run 2FA, access customer data, and orchestrate multi‑step workflows across channels with fast integration over MCP.
- Unified Journeys: Connect marketing, sales, and service touchpoints for seamless, orchestrated customer experiences.
- Modular, No-Code/Low-Code Workflows: Rapidly build and adapt solutions to evolving business needs, without heavy IT investment.
- Conversational Intelligence: Gain actionable insights from every interaction.
- Embedded Performance Analytics: Real-time reporting on the whole journey with recommendations.
- Personalized Engagement: From tailored recommendations to optimal send times and omnichannel journeys-every interaction is context-aware.
- Enterprise Security & Compliance: Trusted platform for regulated industries.
How AgentOS Delivers Impact Across Industries
- Banking & Financial Services: Proactive financial advisors, personalized savings recommendations (e.g., help customers plan and automate goals).
- Retail & E-commerce: Highly personalized shopping assistants that can access purchase history, trends, and make purchases for customers.
- Telco: Automated plan optimization and proactive account management (e.g., recommend best-fit mobile plans).
- Travel & Hospitality: Real-time, proactive travel planning and itinerary management.
- Healthcare: Patient wellness companions for post-visit care, medication reminders, and health monitoring integration
The experts have spoken - Infobip is the CPaaS leader your business needs
Infobip is named a Leader in the 2026 Gartner® Magic Quadrant™ for Communications Platform-as-a-Service for the fourth consecutive year. Read report.
