8bitsAgent
by 8bitscompany
Reach live customer support directly through a simple chat
Getting help shouldn't mean leaving your workspace or disrupting your day. With the 8bitsAgent app, you can connect directly with your service provider's live support team right from the Microsoft Teams environment you already know and use.
There are no external helpdesk portals to bookmark, no new apps to install, and no extra usernames or passwords to remember. You simply open the app, send a message, and chat with a service representative just like you would with a co-worker.
How it works:
- 1. Reach Out: Open the 8bitsAgent app inside Microsoft Teams and send a message.
- 2. Connect: Your message is instantly routed to your service provider's live customer support team.
- 3. Resolve: The service representative replies to you right back inside your Teams chat, allowing you to have a natural, real-time conversation.
What it offers you:
- Zero Friction: Bypass clunky online contact forms and ticketing portals. Just type a message to get help.
- No Login Hassles: Because you are already using Microsoft Teams, you never have to remember a separate helpdesk URL or reset forgotten passwords.
- Direct Access to Real People: Chat directly with the live service representatives who are ready to assist you.
- Easy Record Keeping: Keep your entire support conversation, including past instructions and resolutions, saved right in your standard Teams chat history for easy reference.
Who this app benefits:
- B2B Clients: Businesses who already work in Teams and want a faster, easier way to get support from their vendors, partners, or service providers.
- Professional Services & Travel Clients: Customers who need to quickly coordinate bookings, request changes, or ask questions on the fly without switching apps.
- Healthcare & Education Professionals: Staff who require a secure, reliable, and familiar channel to ask questions and coordinate with their support teams.
- Field Workers & Employees: Anyone who needs to quickly report an issue or ask a question without slowing down their day to fill out a formal ticket.
Please note: Your service provider or internal support team must have an active 8bitsAgent account to receive and reply to the messages you send through this app.
Get started or contact support: https://www.8bits.company/support.html
Learn more at: https://www.8bits.company
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. Other items in your mailbox cannot be read or modified. Review the developer's privacy policy for more detail on how personal information is managed and processed.