Simulator AI

HISHOO Simulator for Contact Centers

Your agents sell and serve customers better – they gain practical experience even before their first real call

Do standard trainings really prepare agents for today’s challenges?

High costs, lack of realism, and high turnover make onboarding new employees in contact centers take too long and deliver limited results.

• We throw newly hired CC agents into the deep end, not always prepared → we lose customers and additional revenue.
• New agents get stressed because they haven’t developed practical habits on how to handle conversations with “difficult clients” on “difficult topics” → agents leave, and the cost of losing an agent after onboarding can reach up to 35,000 PLN.
• The low prestige of the CC agent profession → we face difficulties attracting people to companies.