OneContact CC
by Collab
AI-powered omnichannel contact center platform built for flexible cloud, hybrid or on-prem.
OneContact CC from Collab is an omnichannel contact center platform that brings voice, digital channels and AI assistance together to help businesses deliver better customer conversations. This app page gives Microsoft customers a clear overview of the platform, key capabilities and links to learn more, request demos and talk to our team.
It is designed for CIOs, CTOs, Heads of CX, contact center leaders, IT managers and partners such as system integrators, resellers and BPOs who are comparing contact center software for teams from a few agents to large operations. With OneContact CC, they get one platform for voice and digital channels, flexible deployment options that respect existing on-prem or hybrid investments, and AI that supports agents in real time instead of replacing them, so they can reduce tool chaos, cut handling times and improve both customer and agent experience.
From this app page, customers can explore how OneContact CC supports flexible deployment models, AI-assisted agents and rich analytics, and decide if Collab’s contact center software fits their roadmap before reaching out to our team.