Phone Number Manager

The Phone Number Manager is a versatile solution designed to simplify and modernize the management of enterprise telephony environments. It allows organizations to replace manually maintained Excel-based phone number plans with a centralized, graphical representation within our platform. Authorized users—such as IT staff or Human Resources personnel—can be granted access to independently assign or remove phone numbers without requiring deep technical knowledge.

Beyond visualizing the phone number plan, the solution also enables users for external telephony via Direct Routing or Operator Connect. No PowerShell connection is required. With just a few clicks, Microsoft Teams telephony can be activated for a user directly through the interface.

Access can be restricted to specific locations, allowing organizations to delegate administrative responsibilities across different sites. This enables local teams to manage their own locations while maintaining centralized control and governance.

Key Features

• Graphical visualization of the phone number plan

• Display of users from the Microsoft environment, filterable by location

• Assignment and removal of phone numbers

• Activation of external telephony via Operator Connect or Direct Routing

• Reservation of phone numbers that must not be assigned by users

• License management for external telephony

• Always up-to-date information through LDAP / Microsoft Entra integration

• Search phone numbers by username or phone number

• Add and manage an unlimited number of number ranges

• Automatic license assignment during number provisioning

• Automatic assignment of predefined Calling Policies

• Optional use as a pure telephony number / Business Phone field management tool to eliminate Excel-based number plans

• Complete overview of all phone numbers, including status (free or assigned) and associated users

Roadmap Highlights

• Planned for March/April 2026: Multi-tenant support

  Manage multiple Microsoft tenants within a single solution. Seamlessly switch between tenants and administer users and phone numbers with a single click.

• Planned for March/April 2026: Public API

  Integrate your Microsoft telephony environment with external management systems such as ServiceNow. For example, submit a request to assign a phone number and enable external telephony for a user. The Phone Number Manager processes the request and returns the status to your management system once completed.