UK-Crayon-Support

Crayon Microsoft Intelligent and Premium Support Services

Crayon’s Microsoft Intelligent and Premium Support Services are designed to empower organizations with expert-led, scalable, and proactive support across Microsoft 365 and Azure environments. Whether you're a mid-sized business or a large enterprise, our services ensure operational continuity, faster issue resolution, and strategic cloud optimization.

Value Proposition

Crayon delivers globally managed, locally supported Microsoft cloud services that go beyond break/fix. Our support model is built to:

• Reduce downtime
• Accelerate adoption
• Maximize ROI from Microsoft investments

With access to certified experts, proactive monitoring, and direct escalation to Microsoft, customers gain peace of mind and a trusted partner in their digital journey.

Target Audience

• Mid-to-large enterprises using Microsoft 365 and Azure
• IT departments seeking 24/7 support and strategic guidance
• Partners and resellers requiring enhanced support

Deliverables

• 8x5 or 24/7 break/fix support for Microsoft 365 and Azure
• Onboarding and activation assistance
• Licensing and billing guidance
• Unlimited support requests (Premium tier)
• Severity-based response SLAs (A/B/C)
• Direct escalation to Microsoft Premier Support
• Monthly service reviews and tailored reporting
• Access to a Customer Success Manager (CSM) or Service Delivery Manager (SDM)
• Strategic roadmap alignment and optimization recommendations
• Global call desk for triage and ticket deflection