BitFractal Speech Analytics and AutoQM
by BitFractal
Analyze 100% of your Contact Center interactions, fully automating the entire QM process.
BitFractal Speech Analytics & AutoQM empowers organizations of all sizes to fully automate their Contact Center and Call Center Quality Management processes — from transcription to scoring — through a modern, intelligent analytics application built on the most advanced Generative AI in the market. Designed for Media & Telco, Education, Professional Services, Travel, Financial Services, and beyond, this application transforms raw customer interactions into actionable intelligence, driving a Customer Experience like never seen before, while protecting your existing technology investments.
Built for QM supervisors, analysts, and operations leaders, BitFractal Speech Analytics & AutoQM delivers an end-to-end Quality Management platform in a single, unified experience: transcribe voice calls, analyze and summarize interactions, auto-answer every question on your evaluation forms, and auto-score agents — all with a click. No fragmented tools, no manual scoring, no guesswork.
No user licenses, no agent licenses, no supervisor licenses. With BitFractal's consumption-based model, you only pay for the AI use and can have your entire Contact Center using the tool at no additional cost. You can start small and grow at your own pace as you see the results.
Key Capabilities:
- Automate the entire Quality Management process for voice, text, and hybrid interactions from one unified platform.
- AI-powered interaction analysis: get instant summaries, issue identification, resolution detection, and sentiment in seconds.
- AutoQM Scoring — automatically evaluate and score every interaction against your custom evaluation forms using advanced AI, with support for different scoring models per question type.
- AI Chat Assistant — talk with your data in natural language. Ask questions about what happened during any call, across any time period, directly in the app.
- AI Insights Dashboard — surface trends, outliers, and performance patterns across your entire interaction catalog with one click.
- Fully configurable QM pipelines: design your evaluation scenarios, field conditions, and scoring logic visually, without writing code.
- Bulk and on-demand transcription with support for over 140 languages and a wide range of audio formats including wav, mp3, opus, ogg, webm, flac, wma, aac, amr, m4a, and speex across many bit and sample rates.
- Advanced filtering, sorting, and state-persistent Interactions Explorer for deep operational visibility.
- Role-based access control and multi-tenant support — designed for enterprise-grade deployments with domain isolation and permission enforcement.
- Real-time AI consumption tracking with quota management and detailed usage analytics, so you always know exactly what you're consuming and why.
- User Interface 100% localized in English, Spanish, and Portuguese (additional localization available upon request)
Available in data centers in the US, Europe, and Brazil. Additional regions available upon request at support@bitfractal.com.
BitFractal Speech Analytics & AutoQM is the only application in the market that natively combines Speech-to-Text + Language AI + OpenAI on Azure + Text-to-Speech into a single, cohesive analytics platform — with no Azure or OpenAI subscriptions required on your end. It's a 100% SaaS offering. Subscribe and your team is operational the same day.
An advanced and cost-effective solution that delivers better transcriptions and insights than the traditional offers in the market, for a fraction of their costs.
AI consumption is tracked independently per technology — Speech-to-Text, Text-to-Speech, Language AI, and OpenAI — and surfaced transparently at every interaction. You only pay for what you use.
With BitFractal in the loop, Contact Centers reduce operational costs, accelerate QM cycle times, and deliver a consistent, data-driven Customer Experience at scale.
After you subscribe and activate your subscription, make sure you keep an eye out for an email from info@bitfractal.com on instructions on how to claim a free live solution training session (available in English, Portuguese, and Spanish)
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