Five Faces' Digital Front Door solution improves both the patient and employee experience in hospitals and health services. From changing an appointment, to checking in and waiting to see a clinician, today’s patients expect a digital-first experience that gives them control and choice.

Use Cases

Hospitals, districts or large specialist clinics needing to:

Improve patient readiness and engagement for outpatients/inpatients
Elevate the digital patient experience for digital hospitals, new builds and refurbishments
Streamline and improve the emergency experience
Engage family, community and loved ones

The solution covers the full patient journey, pre-, day of and post-appointment

Capabilities

A central, secure patient 'hub' for self-service updates and information, notifications, reminders and secure messaging. This is a secure web application that requires no app download and is fully responsive
Appointment management to automate routine tasks for in-person and telehealth appointment bookings and ensure patients arrive prepared and informed
Digital check-in via mobile, kiosk or with assistance
Queue management to improve patient flow and the wait experience
Digital data collection with integrated smart forms and automated workflows, including for PREMs/PROMs
Dashboards and reporting for employees

Technical Details

Part of a united technology set with a consistent user interface for patients and employees, allowing healthcare providers to take a platform approach. Can be extended easily to further use cases and capabilities, such as Visitor Management and Digital Signage.
Easy integration, conforms to the OpenAPI Specification (OAS) and bi-directional HL7 and FHIR
Self-service configuration to speed up change management and reduce vendor reliance
Accessible patient interface that conforms to WCAG 2.1AA guidelines
Allows localisation of patient-facing interfaces into languages other than English (including right-to-left languages and non-Latin character sets)
Interfaces are accessible by administration staff, clinicians and patients from PCs, laptops, tablets, or mobile devices. The UI is device-agnostic and mobile-first and can be accessed on any web-enabled device without requiring an app download
Security utilises encryption for data in transit and at rest, secure authentication and authorisation, regular security audits and vulnerability scans, and single sign-on.

Digital Front Door

by Five Faces