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Offers valuable insights into Agent performance such as level of agent activity, CSAT and so on.

Helpshift Agent Analytics offers insights into your overall Agent Team performance and at the individual Agent level. The report provides Activity Metrics such as Issues Resolved, Issue Touches, and Support Quality Metrics such as CSAT and Reopen Rate. It also includes Efficiency Metrics such as First Response Time, Resolution Time and First Contact Resolution Rate.

At a glance

https://store-images.s-microsoft.com/image/apps.19809.28969896-487e-40a8-a946-d0ced0635261.1208da9f-98ed-44c2-98b3-197eede7de9a.36245549-ef95-444f-86b2-0764fc75f661

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https://store-images.s-microsoft.com/image/apps.35687.28969896-487e-40a8-a946-d0ced0635261.1208da9f-98ed-44c2-98b3-197eede7de9a.affff89e-c1c3-4d10-b4f7-5177dc984648

Helpshift - Agent Analytics

by Helpshift

Offers valuable insights into Agent performance such as level of agent activity, CSAT and so on.

At a glance