ALVAO Asset Management, Service Desk

ALVAO has been successfully certified as ITIL Process Compliant GOLD Level through the AXELOS ITIL Software Scheme and under the PinkVERIFY toolsets for compatibility with 6 ITIL processes. Complex SW licensing and user licensing solution Microsoft integration with Outlook (Outlook Add-in) Native support for Microsoft Active Directory Microsoft Single Sign-On Microsoft Exchange server integration Intuitive interface with functionalities similar to working with emails Automatic change history for hardware and software Auto-generated computer names Software Asset Management Assistant Barcode reader manager Agentless HW and SW detection Microsoft System Center Configuration Manager connector HW/SW Usage Monitoring Configuration Management Mobile Inventory for barcode readers Fully ITIL-compliant (6 processess certified) Simple request entry Automated notifications of idle times Local applications and web interface Full multi-lingual environment Employee management Service Catalogue overview ISO 20000 Reporting Automatic account creation in Active Directory Attendance