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Sales Development (Frontier)

by Microsoft Corporation

Scale personalized outbound outreach with a configurable AI sales agent.

Sales Development Agent (SDA) is your always-on sales assistant, designed to help your team engage more prospects and qualify more leads. It learns from your best practices such as sample emails, product details, qualification criteria, and messaging guidelines, then uses that knowledge to engage prospects, respond to questions, assess fit, and handoff leads to sellers. You stay in full control: test and refine the approach through simulations before going live, then let SDA handle the conversation flow while your team focuses on high-value interactions. Everything stays visible through Microsoft Teams so you can monitor conversations, track qualified leads, and step in whenever you want.

SDA expands sales development capacity without added operational overhead while keeping governance, control, and data security with your organization. Learn more.

If you come across any objectionable AI-generated content, please reach out to us at salesagentteam@microsoft.com.


Frontier

The new Frontier program gives customers early, hands-on access to experimental Microsoft 365 Copilot innovations right in their own environment. The agents and AI features designated as 'Frontier' are previews, built for evaluation and feedback purposes. As these features are still in development, their availability and capabilities may change at any time. Learn more about how you can help shape the next generation of Microsoft 365 Copilot.

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance

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