Microsoft Teams Call Queue Analytics

Queue Analytics is user-friendly call analytics software designed to provide organizations with advanced insights into their team's call queue & agent performance. With granular metrics, such as caller journey tracking to auto attendants, missed calls, voicemail patterns, and agent productivity, Queue Analytics empowers businesses to enhance customer service and optimize resource allocation.

This offer is ideal for line of business managers, call queue managers, and IT administrators who are leveraging MS Teams or Webex Calling as their calling platform. By addressing the limitations of native UC platform reporting, Queue Analytics delivers customizable reports, compliance-ready data retention, and intuitive dashboards to meet complex operational needs.

Platforms Supported

Microsoft Teams - Report on Teams phone calling, auto attendants, call queues, Teams meeting, and user data with an easy-to-use cloud platform.
Webex Calling + Customer Assist - With ISI, track calling activity for each of your users, offices, and queues.
Auto-Attendant & Queue Analytics - Secure caller journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center.

Why Customers Use ISI for Queue Analytics

Enhanced Decision-Making - Gain strategic insights from detailed call analytics, enabling informed planning and resource allocation.
Optimized Operations - Utilize real-time data to streamline call handling processes, improving efficiency and customer satisfaction.
CX Performance Insight - Access critical metrics for evaluating customer service efficiency and team performance, fostering continual improvement.
Seamless Technical Integration - Benefit from a system that integrates smoothly with existing platforms like Cisco Webex and Microsoft Teams, ensuring technical efficiency.
Advanced Call Management - Empower your team with tools for effective call queue management, from intelligent routing to quality monitoring.

Additional Use Cases

Customer Experience (Queue Analytics) - Improve customer satisfaction with queue analytics and call journey insights
CDR Data Compliance - Stay audit-ready with reliable, centralized visibility into call records
Call Accounting & Cost Allocation - Track telecom usage, allocate costs by department, and optimize spending
Compliance Recording - Secure call recording and data retention for regulatory requirements

Queue Analytics for Teams

by ISI Telemanagement Solutions, LLC