Sinch Engage SMS for Customer Insights

Add SMS as a native channel inside Microsoft Customer Insights – enabling targeted, automated messaging across every stage of the customer journey.

Sinch Engage SMS for Customer Insights brings real-time, personalized SMS directly into your Customer Insights Journeys, allowing marketers and sales teams to activate first-party data, trigger timely outreach, and connect with customers faster. With Sinch as the native SMS provider, you can deliver automated lifecycle messages, send 1:1 replies, and track engagement - all without leaving Microsoft Dynamics.

Built for marketing managers, sales teams, and lifecycle specialists, Sinch Engage helps organizations drive conversions, reduce manual follow-up, and deliver personalized customer experiences at scale. Whether you're sending welcome flows, re-engagement journeys, appointment reminders, or real-time responses, Sinch ensures every interaction is timely, compliant, and data-driven.

Perfect for

Marketing | Marketing Ops | Lifecycle | Sales | Customer Engagement Teams | Anyone who needs fast, personalized, and automated SMS inside Microsoft Customer Insights.

Key Features:

• Send SMS in Customer Insights Journeys: trigger automated, personalized SMS as part of any customer lifecycle flow

• Two-way Messaging: receive replies and hold real-time conversations directly from Contacts and Leads.

• Track SMS activity: view message history and delivery status directly on timeline records for full visibility.

• AI-powered targeting: build segments and journeys using AI-driven insights for more precise personalization

• Built-in compliance: manage opt-outs, consent, and message rules with native and custom compliance controls.

• Templates & personalization: create reusable SMS templates and auto-insert customer data using merged fields.

• Enterprise-grade delivery: backed by 600+ direct carrier connections and global routing.