https://store-images.s-microsoft.com/image/apps.17816.dc62effe-470f-4474-94de-f14ee150fb9a.8b3068a6-98fd-4906-b7c0-91d0601a7adc.b8b26692-0114-4f0b-9a31-e088728f8daf.png

Zendesk Agent

by Zendesk Inc

Search articles and manage Zendesk tickets within Microsoft 365 Copilot.

Zendesk Agent brings Zendesk support right into Microsoft 365 Copilot. Employees can search help center articles, create support tickets, and manage requests without leaving Copilot.

  • Quickly search Zendesk help center articles

  • Create and manage tickets in Microsoft 365 Copilot

  • Add comments and update ticket status, including resolving tickets

  • Access and manage tickets submitted by the employee for privacy

If your company does not have a Zendesk account, you can

sign up for a Zendesk trial here.

Before using Zendesk Agent, please review our

Privacy Policy and

Terms & Conditions.

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance

https://store-images.s-microsoft.com/image/apps.50356.dc62effe-470f-4474-94de-f14ee150fb9a.8b3068a6-98fd-4906-b7c0-91d0601a7adc.cfab9c2b-9351-49ae-a188-5d4bd5a94a3d.png
https://store-images.s-microsoft.com/image/apps.39588.dc62effe-470f-4474-94de-f14ee150fb9a.8b3068a6-98fd-4906-b7c0-91d0601a7adc.8734869c-ad76-4afe-99b2-e0562da8987d.png
https://store-images.s-microsoft.com/image/apps.42427.dc62effe-470f-4474-94de-f14ee150fb9a.8b3068a6-98fd-4906-b7c0-91d0601a7adc.1e86b03b-ff75-4454-a7f5-e2695c1783cc.png