Infosys_REF-OR-M Citizen Safety Services

The REF-OR-M Citizen Safety Services Solution, based on the REF-OR-M framework offers a pre-configured, end-to-end reference solution, tailored to suit Customer Engagement and Services for management of reports of abuse or neglect of citizens.

Our solution provides components for efficient Citizen engagement and experience with service metrics, Omni channel case and SLA management, customer facing virtual assistants, AIML based targeting, personalization, risk assessments, safety assessments, risk scoring, health records and collaboration for enhanced high-value interactions with mobility for easy reporting and self service