Clarabridge for Dynamics 365 and Customer Voice

Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiencies. For more information, please visit https://www.clarabridge.com/

Key Features include:

• Seamless two-way integration with Dynamics 365 utilizing a custom outbound Clarabridge connector for Closed-Loop Management to drive Customer Loyalty, Reduce Cost and Risk
• Prebuilt connectors to automatically process customer feedback from Dynamics 365 Customer Voice in real-time
• Aggregate customer feedback from other channels beyond Microsoft Dynamics 365 for analytics
• Automatically update Dynamics 365 with key insights
• Machine Learning Sentiment, Effort and Emotion Analysis
• Patented Theme Detection for finding Blind Spots in data
• Multilingual Native Natural Language Processing
• 150+ Industry Models purpose-built for Customer Experience
• AI-Based Intelligent Scoring
• Conversational Analytics
• Predictive Drivers
• AI-Based Root Cause Analysis on key performance drivers