ConnectPro Web Apps Support

Bring customer context into every call - right inside ConnectPro

ConnectPro Agent Recording is available as an optional add-on to a ConnectPro Agent or Supervisor licence.

ConnectPro Web Apps Support is a powerful integration tool that enhances customer interactions by embedding Web Apps directly within the ConnectPro Agent view. This feature brings live CRM records, tickets, and customer details into the conversation, enabling agents to access crucial information instantly and streamline resolutions. By integrating platforms like PowerApps*, Dynamics or Salesforce, it ensures agents have the context they need to deliver exceptional service.

Designed for contact centres and customer service teams, ConnectPro Web Apps Support is ideal for organizations looking to improve operational efficiency and customer satisfaction. It keeps agents focused by minimizing the need to switch between systems, reducing response times, and enhancing overall productivity.

Addressing the need for seamless workflows and better customer experiences, this is an optional add-on to a ConnectPro Agent or Supervisor licenses.

* The use of Microsoft PowerApps may require the purchase of additional Microsoft Licences for each user.