ConnectPro for Teams

ConnectPro is a customer conversation platform that transforms engagement by centralising your customer communications strategy within Microsoft Teams. Extend Teams with advanced voice features like real-time statistics, wrap-up, AI-powered automation and omnichannel support including voice, webchat, WhatsApp, SMS and email - all in one platform. ConnectPro delivers a unified experience, enabling agents and Teams users to collaborate effortlessly, automate routine tasks, and boost customer satisfaction.

Built for Teams-driven organisations

ConnectPro is the smart choice for any organisation using - or moving to - Microsoft Teams for voice and looking to elevate customer experience. It boosts responsiveness and first contact resolution, delivers a fully integrated Teams experience on any device, and empowers users to work from anywhere.

Why leading organisations choose ConnectPro

• Feature gaps in Teams Voice: Overcomes limitations of Microsoft Call Queues with real-time stats, agent wrap-up, CRM integration and Power BI reporting, and more.
• Omnichannel engagement: Customers reach you via their preferred channel, improving accessibility and satisfaction.
• Efficiency and automation: AI agents handling customer conversations together with automated transcriptions and call summaries free human teams for higher-value work, ensuring consistent service at any volume.
• Actionable insights: Real-time and historic reporting enables data-driven decision making and proactive support.
• Seamless integration: Effortlessly connect enhanced data to CRM and back-office systems, streamlining workflows and improving data accuracy.
• Agility and scalability: Instantly scale operations, manage teams in real-time, and deploy globally with minimal setup.

What sets ConnectPro apart

• Native Teams integration: Built using the Microsoft Extend model for a seamless experience.
• Easy to use and manage: Familiar Teams interface, rapid deployment, and instant scalability.
• Omnichannel support: Voice, webchat, WhatsApp, SMS, and email.
• Agent assist: Automated transcription, call summaries, and playback in Teams for identification of key issues and resolutions.
• AI agents: Can be scaled effortlessly to meet demand, delivering natural, real-time conversations tailored to each customer.
• Real-time insights: Agent and supervisor apps provide live statistics on call handling, queues, wait times, and performance.
• Customisable wallboards: Display key metrics and service levels in real-time, from anywhere.
• Easy CRM & data integration: Connects with Dynamics 365, Salesforce, and other platforms via Power Apps.

In summary, ConnectPro is an AI-driven customer conversation platform that completely transforms how your organisation communicates, collaborates, and serves customers. Experience cutting-edge technology with the simplicity and cost-effectiveness modern organisations demand.