SYNQ Frontline Hero

SYNQ Frontline Hero connects customers, associates, and enterprise systems through intelligent voice, AI, and digital workflows—driving accountability, assurance, and faster service on the frontline. By digitizing historically analog processes and unifying legacy voice communications with the modern enterprise, SYNQ helps retailers drive revenue, reduce shrink and labour costs, and improve the customer experience.

A core differentiator of the platform is SYNQ AI Radio, which brings AI and cloud intelligence to existing two-way radios. AI Radio enables frontline teams to interact with modern systems like Microsoft Teams using natural voice, capturing and structuring radio traffic into actionable data without replacing trusted hardware. This allows retailers to modernize frontline operations while preserving existing radio investments.

SYNQ Frontline Hero offers several modules that bring the promise of online shopping and intelligent service orchestration to the brick-and-mortar store:

• SYNQ AI Radio: Unify legacy voice from 2-way radios and paging systems with modern AI and cloud intelligence.

• Order Up: Digitally shop oversize, display-only, and locked items directly from your phone for collection by an associate.

• Digital Call Buttons: Provide customers with digital, context-aware requests that provide associates with actionable detail and customers with trip assurance.

• IoT Call Button: Leverage a battery-powered IoT Call Button complete with real-time status updates for customers using LED indicators.

• Text for Help: Enable customers and associates to interact via text, allowing associates to respond without leaving Microsoft Teams.

• Curbside Pick Up: Digitize the pickup experience, respect the customer’s time, and capture valuable data across your BOPIS program.

Together, SYNQ’s digital workflows and AI-powered voice unify legacy radio communications with modern enterprise tools—turning every interaction into data and every request into an opportunity to serve better