Zammad

Zammad 6.5.2 on Ubuntu 24.04 with Maintenance Support by Pcloudhosting

This AZURE Marketplace image delivers a production-ready deployment of Zammad on Ubuntu 24.04. Zammad is a modern, open-source helpdesk and service desk platform designed for high-volume, multi-channel customer support and IT service management operations.

The Pcloudhosting Zammad image enables organizations to centralize communication, automate workflows, and maintain full operational control while scaling reliably on AZURE infrastructure.

Primary Use Cases

• Customer product and service support operations
• Wholesale and retail support with ERP-integrated workflows
• IT service desk and internal support teams
• Self-service portals and knowledge-driven support models

Core Capabilities

• Multi-channel communication in a unified operational interface
• Advanced automation using triggers, conditions, and scheduled tasks
• Support tiering, SLA handling, and escalation workflows
• Full-text search optimized for large datasets and attachments

Client Requirements

Supported Browsers

• Firefox ESR 78 or later
• Chromium-based browsers (Chrome, Edge, Opera) 83 or later
• Safari 14.1 or later

JavaScript is required. WebSocket support is required for real-time updates. AJAX fallback is supported but may increase application server load.

Server Architecture

The deployment is designed for modular architecture, allowing components to be colocated or separated depending on scale and performance requirements.

Minimum Deployment (Testing / Small Teams)

• CPU: 2 vCPUs
• Memory: 6 GiB RAM
• Additional Memory: +4 GiB if search services are co-located

Reference Deployment (Up to ~40 Agents)

• CPU: 6 vCPUs
• Memory: 6 GiB RAM
• Additional Memory: +6 GiB if search services are co-located

Performance scales with CPU, memory, and disk I/O. Additional capacity improves indexing throughput and reduces maintenance windows.

Operating System Support

• 64-bit Linux distributions supported on AZURE
• Optimized for long-term-support operating systems

Application Dependencies

• Relational database backend (PostgreSQL recommended)
• In-memory data store for real-time communication
• Search and indexing service for fast queries and reporting
• Reverse proxy for static asset delivery and request routing

The architecture supports horizontal scaling, high availability, and infrastructure-as-code deployment practices.

Why Choose Pcloudhosting

• AZURE Marketplace–optimized images for enterprise helpdesk workloads
• Production-ready defaults aligned with AZURE security standards
• Clear, operator-focused technical documentation
• Optional enterprise-grade support with defined SLAs

Deploy a scalable, secure, and automation-driven helpdesk platform on AZURE using Zammad, delivered and optimized by Pcloudhosting.

Licensing & Disclaimer:
Zammad is open-source software distributed under its respective license. This AZURE Marketplace image is independently packaged, maintained, and supported by Pcloudhosting. No warranty, express or implied, is provided.