Expo XT Webex Contact Center Analytics

Unify and optimize your Webex Contact Center operations with Expo XT’s Power BI-native analytics solution. Leverage interactive dashboards, AI-driven insights, and extended data retention to reduce wait times, boost agent performance, and deliver exceptional customer experiences. Seamlessly connect Webex CC data to get the metrics you need, or combine it with Webex Calling, CUCM, or UCCX data for a 360-view of your contact center’s health. Key Benefits: - AI-powered analytics, including anomaly detection and Key Influencers - Extended data retention beyond Webex CC Analyzer’s 13-month limit - Real-time and historical dashboards for comprehensive CX insights - Rapid deployment and easy configuration via Microsoft Power BI - Multi-platform integration for unified analytics Note: Use of this app requires an active Expo XT subscription. For more details, visit https://www.metropolis.com.