Connected Blueprint™ for Field Service
MCA Connect
Uncover possibilities and take the first steps to modernization.
Connected Blueprint™ For Field Service Overview:
Step 1: Assess
During this discovery phase, Gemba Walk with our subject matter experts to identify strengths and opportunities. We'll compile and analyze data to create a structured path and have targeted meetings to create tailored, innovative solutions with tangible impact at regular intervals.
Step 2: Prioritize
Prioritize opportunities on a Kaizen PICK chart from what we gathered in our discussions and Gemba Walk. You’ll choose a focused workshop on what is most critical for your business:
- Scheduling & Dispatch
- Technician Success
- Proactive & Predictive Transformation
- Mixed Reality
Step 3: Act
After identifying your strengths and weaknesses, prioritizing opportunities, and focusing on a critical area to your success, we’ll act on these insights and create your very own unique, tailored Connected Blueprint™ for Field Service.
Connected Blueprint™ For Field Service Deliverables:
- Findings and Recommendations
- Prioritized Kaizen Opportunity PICK Chart
- Financial Value Estimate Model
- Execution Plan
Service Improvement Opportunities:
- Capture and track vendor and customer communications
- Manage assets and preventative maintenance
- Share Knowledge Base articles with technicians and customers
- Set up IoT alerts and commands
- Match work orders with technician skills and proficiencies
- Technician collaboration with Mixed Reality
- Enable Field Service Mobile Apps, inspections Forms, and Mobile Report/Invoices
- Engage with colleagues via Embedded Teams Collaboration Hub
- Enable live technician tracking and text notifications
- Analyze and integrate with dashboards and IoT data streams
- Resolve complex cases using Intelligent Swarming