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Genesys Engage cloud Email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.

By default, Genesys Engage cloud Email works with Microsoft Entra ID. To get started, sign up for Genesys Engage cloud Email using an account in your instance of Microsoft Entra ID.

* Enterprise Single Sign-On - Microsoft Entra ID supports rich enterprise-class single sign-on with Genesys Engage cloud Email out of the box. Users sign in using their organizational accounts hosted in Active Directory.

* Easy Configuration - Microsoft Entra ID provides a simple step-by-step user interface for connecting Genesys Engage cloud Email to Microsoft Entra ID.

Genesys Engage cloud Email

durch Genesys

Genesys Engage cloud Email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.