Jitbit Helpdesk Bot

Jitbit Helpdesk Bot is the two-way Microsoft Teams companion for Jitbit Helpdesk — the no-nonsense ticketing system trusted by thousands of IT and support teams.

FOR END USERS

• Type "new" to open a ticket form with subject, description, category and priority

• Type "my tickets" to list your open tickets with links

• Technician replies arrive as cards with an inline reply box — answer right from the chat

• Turn any Teams message into a ticket via the "..." message menu → Create helpdesk ticket

FOR TECHNICIANS

• @mention the bot in a channel and type "subscribe" to receive every new ticket as an actionable card (optionally filtered by category)

• Take, reply to, or close tickets right from the card

• Cards update in place when a ticket is assigned or closed — whether that happens in Teams or in the helpdesk web app

SETUP

Requires a Jitbit Helpdesk subscription (cloud or self-hosted — free trial available at jitbit.com). A helpdesk administrator connects your Microsoft 365 tenant once using a pairing code generated on the helpdesk admin page. No Azure configuration is needed for cloud customers.

Users are matched to helpdesk accounts by their Microsoft 365 email address. Accounts are auto-created when someone submits their first ticket, exactly like the email channel. Technician actions (taking, closing, subscribing) require an existing technician or administrator account and are permission-checked server-side on every click.