Routal Planner

Routal — Last-Mile Route Optimization for Microsoft Dynamics 365 Business Central

Routal turns Microsoft Dynamics 365 Business Central into a complete last-mile execution platform. The sales, distribution, and service orders already in your ERP become optimized routes, live tracking, and digital proof of delivery — no manual re-keying, no spreadsheets, no parallel system to maintain.

Built for distribution, food & beverage, retail, and field-service operations, Routal connects natively to Dynamics 365 Supply Chain Management, Finance & Operations, Business Central, and Field Service. Orders flow from the ERP to the road and back in a single closed loop, so planning, execution, and billing read from the same source of truth.

Trusted by 300+ companies and proven at scale: 500,000+ stops delivered at a 99.4% completion rate for an enterprise customer.

Why it matters from 10 to 100+ vehicles

For a fleet from 10 vehicles to hundreds, last-mile inefficiency is a structural cost, not a rounding error. At ~100 vehicles, a 10–15% reduction in kilometers and route time is the difference between needing 100 vehicles and needing 85.

Lower cost per delivery. The optimization engine plans hundreds of vehicles and thousands of stops against real constraints — time windows, capacity, driver skills, multi-depot networks, service durations, and traffic. Typical outcomes: 10–25% fewer kilometers, fewer vehicles per shift, lower fuel and overtime spend.

Hours of planning collapse into minutes. Plans that take dispatchers an entire morning across 100 routes are generated in minutes and re-optimized instantly when orders, returns, or cancellations change. Your team scales with volume, not headcount.

One source of truth, zero double entry. Routal reads orders and master data directly from Dynamics 365 and writes delivery status, timestamps, and proof of delivery back. Invoicing is triggered by confirmed delivery events, not manual updates.

A delivery experience that protects revenue. Accurate ETAs, live tracking links, and automated notifications cut "where is my order?" calls, reduce failed deliveries, and turn last-mile into a retention lever — critical for high-value B2B and key accounts.

The features that push those benefits further

AI-assisted ERP integration. Routal uses an LLM-based integration layer that interprets your Dynamics 365 order structure and maps it automatically — so a rollout that normally takes months goes live in weeks and stays resilient as your ERP schema evolves.

Constraint-aware optimization, not just shortest path. Routal respects the operational reality that breaks naive routing at scale: capacity by weight and volume, fragile or cold-chain goods, delivery and pickup on the same route, recurring-visit clients, and strict time windows.

Dynamic re-planning. Routal re-optimizes live and pushes updates to the driver app instantly — so a disruption at 10 a.m. doesn't cascade into missed afternoon SLAs.

Digital proof of delivery and eCMR. Drivers capture signatures, photos, barcodes, and incident notes from a mobile app. Each event flows back into Dynamics 365 — auditable, paperless, dispute-ready.

Real-time visibility and notifications. Dispatchers see the whole fleet on one screen; customers receive automated arrival windows and tracking — fewer inbound calls, higher first-time delivery rates.

Operational analytics that feed the ERP. Planned-vs-actual kilometers, service times, on-time performance, and cost per stop are surfaced as dashboards and pushed back as structured data.

API-first and enterprise-ready. A documented REST API and webhook architecture let your IT team extend, automate, and embed Routal into Dynamics 365 workflows without lock-in. Backed by SOC 2 Type II security certification.

What a company fleet gets, in short

• 10–25% reduction in kilometers and route time across the fleet
• Planning hours reduced to minutes, even at 100+ vehicles
• Native Dynamics 365 sync — no double entry, faster invoicing
• Higher first-time delivery and on-time rates, fewer service calls via live ETAs
• Paperless, auditable proof of delivery tied to financial records

Routal is the pragmatic ally for last-mile at scale: it plugs into the Microsoft 365 and Dynamics 365 environment you already run on, turning every order into an optimized, tracked, and verified delivery.

Optimize your Dynamics 365 last-mile operation — request a demo today.