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Fabric Accelerator for ManageEngine ServiceDesk Plus Analytics
https://catalogartifact.azureedge.net/publicartifacts/paladin.mesdp2fabric-ce30f319-854f-49de-827f-a5f1fdd3d8c4/image6_PaladinLogoLockup350.png

Fabric Accelerator for ManageEngine ServiceDesk Plus Analytics

durch Paladin Bilisim

Accelerate ITSM analytics by landing ManageEngine ServiceDesk Plus data into Microsoft Fabric

Accelerate ITSM analytics by landing ManageEngine ServiceDesk Plus data into Microsoft Fabric.
Executive and operational reports, and a customer‑owned Fabric Lakehouse with Power BI models in a week.
One week in. Executive dashboards and operational reports out.
On Monday, your ManageEngine ServiceDesk Plus data lives behind an API. Within one week, it lives in Microsoft Fabric and drives a Power BI report suite your leadership team can open on their phones.
Our engineers do the buildout. Your team keeps everything.

What you get
Executive and Manager Dashboards
  • SLA Compliance
  • Technician Performance
  • Trend Analysis
Process Dashboards
  • Problem Management
  • Change Management
  • Asset Overview
  • Project Tracking
Operational Reports
  • All Requests
  • Pending Requests
  • Completed Requests
  • SLA Violated
  • Request Summary
  • All Problems
  • All Changes
  • Task Reports
  • Worklog Reports
  • Time Analysis
  • Project Reports

Behind the dashboards
A Microsoft Fabric Lakehouse covering every ServiceDesk Plus module — Requests, Problems, Changes, Projects, Assets, Tasks — and a Power BI semantic model your team can extend without another services engagement.
You can blend ITSM with the rest of your Microsoft tenant
Once your ServiceDesk Plus data lands in Fabric, it stops being an island. It joins the rest of what you already own in your Microsoft tenant, including Azure cost data, Intune device compliance, Entra identity, Dynamics finance, and HR systems.
This enables insights that are structurally impossible in ManageEngine and Analytics Plus, such as:
  • Cost per incident by Azure subscription
  • Tickets versus Intune compliance
  • Change risk versus Azure resource impact
  • Multi-tenant reporting for managed service providers
Built for what comes next
  • Automation-ready analytics models compatible with Microsoft Fabric pipelines
  • Alert-ready SLA and backlog measures suitable for Teams or email notifications
  • Agent-ready Delta and OneLake-compatible data structures for Copilot, Azure AI, or downstream ML workflows

No re-platforming required. Your data is already structured to align with Microsoft AI experiences.

*Semantic models include business-friendly naming and descriptions to support natural-language interaction with Microsoft Copilot when enabled by the customer.

Who this is for
IT and data leaders running ServiceDesk Plus Professional or Enterprise who want native Microsoft Fabric reporting and a foundation that blends cleanly with the rest of their Microsoft tenant.

  • Security and Governance
  • Deployment and Attribution
  • Operations and Support
  • Data Ownership and Portability
  • AI Responsibility and Transparency

Compliance and Review
Paladin is an independent ISV. ManageEngine, ServiceDesk Plus, and Analytics Plus are trademarks of Zoho Corporation.

Auf einen Blick

https://catalogartifact.azureedge.net/publicartifacts/paladin.mesdp2fabric-ce30f319-854f-49de-827f-a5f1fdd3d8c4/image1_promo1workspace.png
https://catalogartifact.azureedge.net/publicartifacts/paladin.mesdp2fabric-ce30f319-854f-49de-827f-a5f1fdd3d8c4/image2_promo2lakehouse.png
https://catalogartifact.azureedge.net/publicartifacts/paladin.mesdp2fabric-ce30f319-854f-49de-827f-a5f1fdd3d8c4/image3_promo3dashboard.png